SolidSnake
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I'm impossible to forget, but I'm hard to remember
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Well, I was hoping I'd never have to open this thread.. but I'm afraid I have to. It is one of the most popular among the PTC industry. The guys behind it came up with a brilliant idea, and thankfully they got the funding required to get it online.
For years I've been a huge fan of this site, it has been one of my most successful sources for direct referrals, and I've used it a lot of times with PTCBox.com in the past, having been very successful with it every single time.
Furthermore they even inspired me when I opened my ads page..
However over the past few months I've been trying to contact them to request support as an advertiser. I intended to advertise on their left column banner spots and was asking for some more detailed instructions on how they work since the programs sponsored change spots every now and then. So I've opened support tickets to request more info but they were not replied even after months.. I kept on using their right column with custom banners and they've worked fine most of the times. I experienced a few delays but still I was rather happy with the results so I didn't bother.
Now about a month ago I noticed that they offered discounts to an emailing list so I decided to sign up for it. That worked fine, as I started receiving frequent discounted offers as it was expected to happen.
Therefore I decided to use such an offer and purchased advertising at the 10th of December 2013.
The first negative vibe was not to receive any confirmation email that they received my order just like I normally did before. I decided to contact them to see if there was anything wrong with my order. After a couple of days with no reply I decided to ask again.. so I sent them another support request. After more days they still did not reply to me.. so I sent them a 3rd one indicating that if I didn't get their reply then I would have to ask PayPal to investigate my order..
Days kept on passing by and my order was not being processed neither were any of my tickets.. So after some more days I decided to open a dispute to PayPal hoping that this would draw their attention to my case.. Unfortunately it has now been more than half a month since I opened the dispute and still they have not shown any signs of co-operation.
Now PayPal has sent me an email suggesting that I should consider escalating to a claim soon to ensure that my case remains eligible for PayPal review. I have been trying hard to avoid this, but unfortunately it looks like I have no choice..
It is sad that such a great site allowed this to happen, and I'm not actually worried about my money. If they offered me my advertising even after all this long I would still accept it but it seems they just won't.
So, I would like to share this experience with you as a small warning about this site. They have been legit and served me well for so many years.. but it seems that they're through some kind of trouble now.
I'll give this a few more days.. and will act before Januray 11th.
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