I had a BTC transfer locked somewhere in the limbo of the verification process so I was trying to reach Payza support somehow..
It was really confusing why nothing could get me a reply till I found out in their facebook page a link to this blog post which clarifies what's going on with them.

If your attempts to contact Payza support fail, then you should read this post first..

So here's the link to make someone's life easier:
https://blog.payza.eu/payza-updates/announcements/payza-still-restructuring/

(It was published 4 days ago, on May 30, 2018)

You may want to use the funds to purchase some advertising. Better that you make some use of it than not use it at all.

ruicarlov wrote on 6^th Jun, 2018 at 6:00pm:

Ok. Good point. Although I did suggest it to some of the members back then when it first happened. But they either didn't think it would effect their own country or they made a big deal of wanting to cash out just a couple of bucks. I'm glad that I grabbed the opportunity when I had the chance and use the funds to purchase some advertising. Which I'm still feeling the after effect from that good decision.

As soon as that happened, I made immediate conversion into BTC and tried to send it to a wallet. All the money in my account got withdrawn safely, but the one in my mother's account got stuck in limbo, despite requesting the cashout at the same time.
Looking back, maybe I should have put everything in my account and withdraw it,

But who could guess these things in advance?

Sometime in the PTC industry there are too many members that thinks that net marketing is all about "willing to do tons of clicks just to cash out a couple of bucks". And don't even think of advertising nor try to get any referrals.

Sometime having "too many members that are willing to do tons of clicks just to cash out a couple of bucks" could cause problems in a program if not enough referrals are coming in.